Privacy Policy

ClearingPros ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website at clearingpros.ca and use our services. This Privacy Policy describes how we collect, use, and disclose personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Use our online cost estimator (name, phone number, email address, property address)
• Submit a contact form on our website
• Call or email us directly

We also collect non-personal information automatically when you visit our website, including browser type, operating system, referring URLs, pages visited, and time spent on the site. This information is collected through standard web server logs and is used to improve the website and understand how visitors use it.

2. How We Use Your Information

We use the personal information you provide to:

• Respond to your estimate requests and provide you with pricing information
• Contact you to schedule site visits and discuss your project
• Communicate with you about your clearing project from quote through completion
• Send you a follow-up after project completion to confirm your satisfaction
• Comply with legal obligations

We do not use your personal information for unsolicited marketing. We do not sell, rent, or trade your personal information to any third parties.

3. Disclosure of Information

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We may share information with trusted service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements.
• Legal requirements: We may disclose information when required by law, court order, or government authority.
• Business transfer: In the event of a merger, acquisition, or sale of all or part of our business, customer information may be transferred as part of that transaction.

4. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. Lead and estimate information is typically retained for up to 3 years for business purposes. You may request deletion of your personal information at any time (see Section 7 below).

5. Security

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our server. Form submissions are transmitted securely. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses minimal cookies necessary for basic site functionality. We do not use tracking cookies for advertising or behavioral profiling. We do not use Google Analytics or similar tracking services that collect identifiable user data. If you disable cookies in your browser, our website will continue to function normally.

7. Your Rights

Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for use of your information (note: withdrawal may affect our ability to provide services)

To exercise any of these rights, contact us at info@clearingpros.ca or call 647-492-3577. We will respond within 30 days.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects when changes were last made. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Text Messaging (SMS)

We send text messages to confirm receipt of inquiries that visitors submitted at https://clearingpros.ca, to see if they have any additional questions, and to confirm appointment time and other details. We do not engage in any text message marketing sequences, drip campaigns, or any other forms of ongoing marketing through text.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern our relationship with you in other contexts.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us:

• Email: info@clearingpros.ca
• Phone: 647-492-3577